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System support for tiny.ERP

Support and advice are included in the monthly subscription price

Free trial Client support

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We are always there for our customers

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To ensure customer satisfaction even after implementation, tiny.ERP provides post-implementation support. It answers customers' technical questions or supports them in adjusting the platform to their needs, which can be due to a variety of reasons, such as staff migration, business expansion or downsizing, data flow adjustment, ..., .

The support service is available Monday to Friday from 09.00 to 18.00 and is accessible to customers from the first day after Go Live.

Customer support

Advantages of using the tiny.ERP support system

Advantages of using the tiny.ERP support system

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Support costs are part of the monthly subscription

The support service is included in the subscription price and they receive detailed explanations about technical problems or help adjusting the system according to the company's needs.

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Increased system reliability

Any situation that arises can be reported in a timely manner, preventing downtime and resolving technical or system functionality issues.

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Advice from the team

Any situation that arises can be reported in a timely manner, preventing downtime and resolving technical or system functionality issues.

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Increasing customer confidence

Consultancy is included in the subscription price, for adjusting, modifying as well as creating data flows, modules and new functionalities.

For an incident or problem
to be reportable, the following conditions must be met:

For an incident or problem
to be reportable, the following conditions must be met:

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To be sent to the tiny.ERP team via the support form, E-mail or telephone

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To contain a detailed description of the problem, of whatever nature and the scenario in which it occurred

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To be sent to the tiny.ERP team by a contact or manager designated by the beneficiary

How does support or advice work?

We provide basic system support through a ticketing system.
Companies have provided incident response times as stipulated in the contract.

How does support or advice work?

We provide basic system support through a ticketing system.
Companies have provided incident response times as stipulated in the contract.

How do I report an error or problem?

• the customer sends the request to the tiny.ERP team via the support form, e-mail or phone, the system automatically creates a ticket that will be resolved in the order and prioritization of the request

• we recommend that text information be accompanied by photo screenshots

• yes, if the same problem is encountered or reported by several customers or users, and according to the order of requests

• depending on the problem request and the priority of the request, the customer will receive a response to the request as soon as possible by e-mail or SMS

• once the request has been resolved, the customer will receive confirmation that the problem has been resolved by e-mail or SMS

• tiny.ERP team offers you basic support and consultancy for continuous improvement and management of the way of working with the system and simplification of processes

• by continuously improving and automating processes, the company gains valuable time for its development

The packages that the tiny.ERP system offers you

Each package can be configured according to the beneficiary's needs and their price is informative

The packages that the tiny.ERP system offers you

Each package can be configured according to the beneficiary's needs and their price is informative

pachet starter
STARTER

with monthly subscription
from 100 €*

Package detail

pachet starter
STANDARD

with monthly subscription
from 300 €*

Package detail

pachet starter
ENTERPRISE

with monthly subscription
from 500 €*

Package detail